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FAQs

Q1. What are the benefits of this upgrade?
A: The portal upgrade is built on an upgraded technology stack that provides improved stability and scalability in addition to improved reporting features.

Q2. What is the timeline of this upgrade?
A: Checkpoint has carefully planned the upgrade schedule to minimize business disruption. Your designated Checkpoint contact will reach out to you with the migration dates and assist you with any queries during the migration process.

Q3. Would I get access to this upgrade in my Sandbox? For how long?
A: Yes, sandbox (pre-prod) users will have access to evaluate for a period of 5 business days. During this period, existing users will continue to access the current portal as usual, and a select set of users will be seamlessly directed to the upgraded portal.

Q4. Would there be any constraints during the upgrade process?
A: During the short upgrade period in the sandbox, all functionalities can be exercised on the existing portal. However, it is advisable to limit the following operations:

  • Upload activities via portal (e.g., User / Sites / Metadata)
  • Usage of integration using Portal Direct Access APIs
    Please note that this advice applies only to the sandbox environment.

Q5. Would there be any downtime?
A: While the upgrade is planned to be seamless, on the day of the upgrade there will be a scheduled downtime of about 2 hours. Checkpoint has planned this during store off-business hours to minimize disruption.

Q6. What changes do I need to make to support the upgrade?
A: Checkpoint has planned to make this upgrade as seamless as possible. There are no URL changes required to access the new portal during or after the upgrade process.

Existing mobile users will also be able to seamlessly use the mobile application with the upgraded portal without any changes (including device registration)

There is no impact on integrations involving the Portal Direct Access APIs, post the upgrade process.

However, SAML enabled customers need to register the new portal in their active directory. Checkpoint will reach out to you to kickstart this registration, well before the start of the upgrade process.

Q7. Would users need any training?
A: No specialized user training is expected since the functionality and user experience remain the same.

Q8. Do I need to create or change my password?
A: No, your existing username and password will remain the same.

Q9. Will my user settings remain the same (User Personalization)?
A: Please confirm the following:

  • Exclusions (e.g., language preferences)
  • Impact on customer users
  • Impact on Checkpoint users

Q10. Does my company need to take this upgrade, or can we stay on old version?
A: Checkpoint strongly encourages your company to upgrade to enjoy the benefits of an improvised technology stack.